Leaders and teams working intentionally to unleash their innovation potential need an effective set of skills and tools, a strategic and systematic approach, a supportive leadership, and a culture of continuous learning to create their own opportunities to succeed and thrive.

Skilled Teams Create Successful Organizations

The Moment’s experience working with many organizations across multiple sectors has shown us that the way to develop and implement strategies, and design new products and services, is by building internal innovation capability. We guide cross-functional teams through your critical challenges to foster new approaches to innovation work.

As the first teams see success, the new practices and tools are adopted by others. This intentional, project-based, organic approach to capability building is how change happens at scale, until “innovation is just how things are done around here”.


Innovation Accelerator

Initiate your team and develop and test a prototype

Innovation Strategy

Clarify priorities and set up your organization for innovation success

Innovation Project

Tackle complex challenges while amplifying team capabilities

Innovation Program

Foster a culture in which innovation skills and mindset are the norm

How Innovative is Your Organization?

Take The Moment Innovation Checkup

I wanted to take a moment to thank each one of you for your part in helping to “activate” Service Design at CIBC. Beyond the project that we’ve been working on tirelessly for the past 10 months, I wanted to really thank you for being such incredible advocates, cheerleaders, champions and mentors for me - and for everyone at CIBC that you interact with - as we continue on our journey in learning Service Design. The passion with which you all speak, live and breathe Service Design is so incredibly infectious and I can’t tell you how much of an impact it has had on me. You are some of my Service Design Superheroes.

Andrea Chan Director, Service Design, CIBC