Too often, systems design seems all about processes, efficiencies, and structures. But here’s the thing: systems are only as effective as the people they serve.
Perspectives 
Share This Article
When we talk about “fixing” or “optimizing” a system, we sometimes lose sight of why these systems exist in the first place—to empower and support people. This oversight creates the impression that systems thinking is impersonal, when, in reality, it should be deeply human-centered.
Why does this happen? Systems thinking, by nature, often spotlights the larger structures that connect various parts together. In these structures, relationships are the core threads that bind entities within a system. Every element in a system—whether it’s a person, a process, or a tool—relies on interactions with others to function effectively. However, this focus on the web of connections can sometimes make it seem as though people are just “actors” within the system, when in fact, the relationships people create and sustain are what truly drive it forward.
But a truly effective system isn’t optimized for itself—it’s optimized for the quality of the relationships it fosters. Human-centered systems thinking means we pay close attention to the connections people form within the system. When we understand that people are constantly interacting, sharing knowledge, and adapting to one another, we see how a focus on relationships leads to systems that respond to real human needs rather than abstract goals.
Consider this: in a healthcare system, it’s not just the medical procedures that matter but the relationships between patients and caregivers. If the system prioritizes connection and trust, it fosters a compassionate environment where patients feel seen and supported. Or in a workplace, productive systems aren’t only about tasks; they’re about creating positive relationships among team members, nurturing collaboration, and respecting individuals’ work-life balance—all of which are crucial for long-term engagement and satisfaction.
Why does this matter for long-term system resilience? Systems that prioritize relationships are more adaptive because they draw strength from human interactions. Resilience comes from flexibility, trust, and open communication—all essential elements of strong relationships. When people feel valued and connected, they’re more willing to give feedback, respond to change, and contribute new ideas, enabling systems to evolve naturally and sustainably.
“Resilience is not just the ability to bounce back, but to come back stronger, with the relationships and capacity to face the next challenge.” – Judith Rodin, The Resilience Dividend
So, how do we bring the focus back to relationships in system design? We start by asking the right questions: How do people connect and interact within this system? What relationships need to be strengthened to enhance both personal and systemic resilience? When we design for these connections, we create systems that don’t just work—but work because they support people and their relationships.
If we want systems that endure, we must design them to nurture the relationships that bring them to life. After all, a system without people and the connections between them isn’t really a system at all.
