We’ve all been there. Your car starts making a strange noise, and instead of taking it to a mechanic, you decide to Google the symptoms and attempt a quick fix yourself. It seems faster, cheaper, and you feel like you’ve got a handle on it—until the noise gets worse, and now the repair is even more expensive. It turns out the issue was more complex than you thought, and your self-diagnosis only made things worse.
Systems Thinking Is Really About People; It Can Be Easy To Forget
Too often, systems design seems all about processes, efficiencies, and structures. But here’s the thing: systems are only as effective as the people they serve.