Inside The Moment
Death and the Service Experience
How might we design kind and human-centred service experiences when our βcustomerβ has died?
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How might we design kind and human-centred service experiences when our βcustomerβ has died?
How might we design kind and human-centred service experiences when our βcustomerβ has died?
By bringing people and their lived experiences into the process, we can seek to empathize, understand, and create solutions that address the design problem at hand.
By bringing people and their lived experiences into the process, we can seek to empathize, understand, and create solutions that address the design problem at hand.